Refund and Returns - Visagi Beauty

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Defective Items: In the rare instance that you receive a defective item, we are more than happy to process a return or provide a refund. Simply reach out to our customer service team with details and photos of the issue, and we’ll swiftly assist you in making it right.

Refunds:
Refunds are only offered to customers who receive the wrong items or damaged items. If any of
these apply, please contact us at [email protected] with photos of wrong/damaged
items and we’ll sort that out for you.

Exchanges:
At this time, we don’t offer exchanges. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at [email protected] within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!

Important Note: Please note that, aside from defective items or errors on our end, we currently only process returns or refunds in these specific cases. We appreciate your understanding as we strive to maintain the high quality and integrity of our products.

Only defective items are refundable.

CANCELLATION:

We accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.

If the product is already being processed, we will, unfortunately, be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

There are certain situations where only partial refunds or no refunds are granted:

Items with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
All items must be returned in their original selling condition.
All items must be returned with their original boxes.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Returns sent without our prior approval will not be accepted and may not be refunded.
If you received a damaged or defective item, please email us a photo of the item(s) at [email protected] so we may verify the damage.
If you received an incorrect item, please provide a photo of the item(s) incorrectly received. We recommend referring to your confirmation email to confirm that the item received does not match what was ordered.
Items that have been opened.

If items are returned back to us by the courier or destroyed due to an incorrect address, we can only provide a refund for the product’s price and not for the shipping fee.

We do not bear the round-trip shipping
If an item in your order was damaged in transit! Please send us an email at [email protected] with your order number, full name, and an image of the damaged item and we’ll be happy to help you!

WE ONLY ACCEPT RETURNS, EXCHANGES, OR REFUND REQUESTS FOR DEFECTIVE OR DAMAGED ITEMS.

We’re available to support you via

Email: [email protected]

We always try our best to respond to your questions within 24 hours.