We offer completely free shipping. There are no additional charges for shipping.

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 1-2 Weeks
● Europe: 2–3 Weeks
● Australia: 2–4 Weeks
● International: 3–5 Weeks

Please note that we always strive to deliver your orders on time. However, in some rare cases, shipping may take up to 4 weeks. This can happen due to high demand, product availability issues, or delivery provider delays. Please understand that these circumstances are beyond our control.

Where will my order ship from?
We work with a fulfillment company with multiple facilities, shipping location will vary depending on stock.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your

NOTE: the customer is responsible for any Duties, Taxes, Customs fees

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at [email protected] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [email protected].

For any questions, please don’t hesitate to contact us at any time: [email protected] or message us directly

VISAGI BEAUTY wishes you a pleasant shopping experience!